My service has been suspended due to late payments. What should I do?

As a last resort, if we have been unable to contact you after multiple attempts and your bill payment has been overdue for more than 30 days, your fibre broadband service will be suspended. 

To check your account status, please log in to MyAccount with your email and password.

If you've recently changed your contact details or credit card information (new bank or replacement card) please update your information in MyAccount.

To reactivate your service, you’re required to make immediate full payment of the amount due with a reactivation charge for each reactivation: $172.22 for businesses accounts.  

For payment arrangements, You may get in touch with us here. Your service will resume as soon as we are able to confirm payment.


Chat with our live agents for further assistance


Or, you can submit your query to us here and we
will get back to you within 3 working days


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